Terms and Conditions

Free Trial Promotion Terms

1. Service Agreement

1.1 Service Provision

Choppalawnz ("we", "us", "our") provides lawn mowing and garden maintenance services to residential and commercial properties in the Wellington region. By booking our services, you ("customer", "you", "your") agree to these terms and conditions.

1.2 Booking and Scheduling

• Services are scheduled based on availability and weather conditions
• We will provide 24-48 hours notice of scheduled service visits
• Cancellations must be made at least 24 hours in advance
• Weather-related postponements will be rescheduled at no extra cost

1.3 Access and Property Preparation

• Customer must provide clear access to all areas requiring service
• Remove obstacles such as toys, garden furniture, and pet waste before our arrival
• Ensure gates are unlocked or provide access codes
• Mark or remove any fragile plants or decorations

2. Pricing and Payment

2.1 Pricing Structure

• Lawn mowing: $0.08 per square meter (minimum $45 charge)
• Travel costs: IRD rates apply for Karori ($0.83/km return trip)
• Other Wellington suburbs: $20 flat travel fee
• Clipping removal: $20 first mow, $10 ongoing service
• All prices are GST-exempt as we are not GST registered

2.2 Payment Terms

• Payment is due within 7 days of service completion
• Invoices will be sent via email with payment instructions
• Late payment fees of $25 apply after 14 days
• Services may be suspended for overdue accounts

3. Service Standards and Guarantees

3.1 Quality Guarantee

• We guarantee professional quality lawn mowing and edging
• Any quality issues must be reported within 24 hours
• We will return to rectify any genuine quality concerns at no charge
• Customer satisfaction is our priority

3.2 Limitations

• We are not responsible for damage to unmarked sprinkler systems
• Customer must mark any hidden obstacles or hazards
• We reserve the right to refuse service on unsafe or inaccessible properties
• Weather conditions may affect service quality and timing

4. Insurance and Liability

4.1 Our Insurance Coverage

• We carry comprehensive public liability insurance
• All equipment is covered under our business insurance
• Staff are covered by ACC while working on your property
• Insurance certificates available upon request

4.2 Liability Limitations

• Our liability is limited to the cost of the service provided
• We are not liable for damage to unmarked or concealed items
• Customer must report any damage within 24 hours
• Claims must be submitted in writing with supporting evidence

5. Cancellation and Refunds

5.1 Service Cancellation

• Individual services can be cancelled with 24 hours notice
• Ongoing service agreements require 7 days written notice
• No cancellation fees apply for weather-related postponements
• Emergency cancellations will be accommodated where possible

5.2 Refund Policy

• Refunds are available for services not performed as agreed
• Quality concerns will be addressed by re-service or partial refund
• Refund requests must be made within 7 days of service
• Processing time for approved refunds is 5-10 business days

6. Privacy and Data Protection

We respect your privacy and handle all personal information in accordance with the Privacy Act 2020. Customer information is used only for service delivery, invoicing, and communication purposes. We do not share customer information with third parties except as required by law.

7. Dispute Resolution

We are committed to resolving any disputes promptly and fairly. If you have a concern, please contact us immediately at choppalawnz@gmail.com or 0273155560. If we cannot resolve the matter directly, disputes may be referred to the Disputes Tribunal or relevant industry mediation service.

Questions About Our Terms?

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Last updated: August 2024

These terms and conditions are governed by New Zealand law.