Terms and Conditions

Pricing Structure for One-Off Services

• One-Off Mow Range: $250 - $750+ depending on property size, grass condition, and complexity. Exact pricing determined upon site inspection.
• Specialized Equipment: Overgrown lawns require heavy-duty equipment, extended labor time, and specialized cutting techniques.
• Extended Service Time: First-time mows typically require 2-4x longer than maintenance mows due to grass height and debris removal.
• No Ongoing Revenue: One-off services lack the efficiency and cost benefits of regular maintenance schedules.

Important Pricing Notice

Customers seeking one-off lawn mowing services should expect premium pricing due to the intensive nature of overgrown grass management. Regular service customers receive significantly reduced rates and priority scheduling.

Site inspection may be required before providing final quote for one-off services exceeding 300m² or with grass heights over 15cm.

1.1 In these Terms and Conditions:

• "Company" means Choppalawnz, a lawn care service provider operating in Wellington, New Zealand;
• "Client" means the person, entity, or organization engaging the Company's services;
• "Services" means all lawn mowing, landscaping, maintenance, and related services provided by the Company;
• "Property" means the real estate location where Services are to be performed;
• "One-Off Service" means a single lawn mowing service without ongoing service commitment;
• "Regular Service" means recurring lawn care services under a maintenance agreement;
• "Invoice" means any bill, statement, or demand for payment issued by the Company;
• "Terms" means these Terms and Conditions as amended from time to time.

2.1 Quotation Validity: All quotations are valid for 30 days from date of issue unless otherwise specified. Prices may vary based on site inspection findings.

2.2 Service Variations: Any changes to agreed services must be confirmed in writing and may result in price adjustments.

2.3 Site Access: Client must provide safe, unobstructed access to the Property during scheduled service times.

2.4 Pre-Service Inspection: The Company reserves the right to inspect the Property before providing services and adjust pricing based on actual conditions found.

3.1 Payment Terms: Payment is due within 7 days of invoice date unless otherwise agreed in writing.

3.2 Late Payment Penalties:

• Invoices unpaid after 14 days: $25 administration fee
• Invoices unpaid after 30 days: 2% monthly interest charge on outstanding balance
• Invoices unpaid after 60 days: Debt collection fees and legal costs may apply

3.3 Collection Costs: Client is liable for all collection costs, legal fees, and court costs incurred in recovering overdue amounts.

3.4 Credit Hold: Services may be suspended for any account with overdue payments exceeding $100.

3.5 Price Increases: The Company may increase prices with 30 days written notice to the Client.

4.1 Limitation of Liability: The Company's total liability to the Client under any circumstances shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

4.2 Property Damage Exclusions: The Company is not liable for damage to:

• Hidden sprinkler systems, cables, or underground utilities not clearly marked
• Fragile plants, garden ornaments, or decorative items not identified prior to service
• Pre-existing property damage or deterioration
• Weather-related damage occurring after service completion

4.3 Client Indemnification: Client agrees to indemnify and hold harmless the Company from any claims, damages, or losses arising from:

• Dangerous or hazardous conditions on the Property not disclosed to the Company
• Third-party claims related to the Client's Property or activities
• Failure to provide accurate information about Property conditions

5.1 Health and Safety at Work Act 2015: The Company operates in accordance with New Zealand's Health and Safety at Work Act 2015.

5.2 Site Safety: Client must ensure the Property is safe for service personnel and equipment operation.

5.3 Hazard Notification: Client must inform the Company of any known hazards, including but not limited to:

• Unstable ground conditions or slopes exceeding 30 degrees
• Presence of aggressive animals or security systems
• Underground utilities, septic systems, or irrigation lines
• Chemical treatments applied to lawn areas within 48 hours

5.4 Right to Refuse: The Company reserves the right to refuse service if safety conditions are deemed inadequate.

6.1 Regular Service Cancellation: Either party may terminate ongoing service agreements with 14 days written notice.

6.2 Weather Cancellations: Services may be postponed due to adverse weather conditions without penalty to either party.

6.3 Same-Day Cancellation: Cancellations received less than 4 hours before scheduled service may incur a $50 call-out fee.

6.4 Breach of Contract: The Company may terminate services immediately for:

• Non-payment of invoices beyond agreed terms
• Abusive or threatening behavior toward Company personnel
• Refusal to allow safe access to the Property
• Material breach of these Terms

7.1 Consumer Rights: Where the Client is a consumer within the meaning of the Consumer Guarantees Act 1993, nothing in these Terms limits the Client's rights under that Act.

7.2 Commercial Transactions: Where services are acquired for business purposes, the Client acknowledges that the Consumer Guarantees Act 1993 does not apply.

7.3 Fair Trading Act: The Company operates in compliance with the Fair Trading Act 1986 and related consumer protection legislation.

8.1 Informal Resolution: Parties agree to first attempt to resolve disputes through direct negotiation in good faith.

8.2 Mediation: If informal resolution fails, disputes shall be submitted to mediation under the New Zealand Dispute Resolution Centre rules.

8.3 Jurisdiction: These Terms are governed by New Zealand law, and any legal proceedings shall be subject to the exclusive jurisdiction of New Zealand courts.

8.4 Time Limitations: Any claim must be notified to the Company within 30 days of the service date, and legal action must commence within 12 months.

9.1 Company Property: All materials, methods, and intellectual property used by the Company remain the Company's exclusive property.

9.2 Photography Rights: The Company may photograph work performed for marketing purposes unless specifically prohibited by the Client in writing.

9.3 Client Information: The Company maintains confidentiality of Client information in accordance with the Privacy Act 2020.

10.1 Force Majeure Events: Neither party shall be liable for delays or failures due to circumstances beyond their reasonable control, including:

• Natural disasters, extreme weather events, or environmental emergencies
• Government restrictions, lockdowns, or regulatory changes
• Equipment failures, supply chain disruptions, or labor disputes
• Public health emergencies or pandemic-related restrictions

10.2 Notification: The affected party must promptly notify the other party of any force majeure event and its expected duration.

11.1 Entire Agreement: These Terms constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

11.2 Amendments: These Terms may only be amended in writing and signed by both parties.

11.3 Severability: If any provision is found invalid or unenforceable, the remainder of these Terms shall remain in full force and effect.

11.4 Assignment: Client may not assign their rights or obligations without the Company's written consent.

11.5 Notices: All notices must be in writing and delivered to the last known address of the receiving party.

These Terms and Conditions are effective as of August 31, 2025, and supersede all previous versions.

For questions regarding these Terms, contact: choppalawnz@gmail.com or 0273155560